Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 2 - 5 business days
  • Europe : 8 - 12 business days
  • Australia, New Zealand and Oceania : 8 - 12 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Custom and personalized orders

Yes. I gladly accept custom orders, although they are limited when it comes to altering dimensions. TAHKLI/SUPPORT SPINDLES: customers can choose (in most cases) from the shaft colors, beads, and whorl color/wood species of items already listed.

Wholesale availability

Yes. I do offer wholesale sales to qualifying re-sellers. Contact me and we can discuss terms

Orders by Mail/Checks Accepted

I gladly accept orders by mail and do accept checks. When ordering, please phone or email John Galen to check availability and to reserve the item(s) you wish to order. When I receive the order/check in the mail, I will send out the package within 24 hours.
CONTACT: John Galen at 520-490-4962
EMAIL: johng@johngalen.com

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