The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Yes. I gladly accept custom orders, although they are limited when it comes to altering dimensions. TAHKLI/SUPPORT SPINDLES: customers can choose (in most cases) from the shaft colors, beads, and whorl color/wood species of items already listed.
Yes. I do offer wholesale sales to qualifying re-sellers. Contact me and we can discuss terms
I gladly accept orders by mail and do accept checks. When ordering, please phone or email John Galen to check availability and to reserve the item(s) you wish to order. When I receive the order/check in the mail, I will send out the package within 24 hours.
CONTACT: John Galen at 520-490-4962